Gardeners Beckenham Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Beckenham provides gardening and related services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, company or organisation requesting services from Gardeners Beckenham.

We, us, our means Gardeners Beckenham, the gardening services provider.

Services means any gardening, garden maintenance, clearance, landscaping, or related work we agree to carry out for the Client.

Site means the garden or property at which the Services are to be carried out.

Agreement means the contract between the Client and Gardeners Beckenham, incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Scope of Services

We provide domestic and commercial gardening services, which may include lawn care, hedge trimming, pruning, planting, weeding, garden tidy-ups, pressure washing of garden areas, soft landscaping and related tasks as agreed with the Client.

The exact scope of work for each visit or project will be set out in a quotation, booking confirmation or other written communication. Only the tasks specifically agreed will be included in the price. Any additional work requested outside the agreed scope may be charged separately.

We reserve the right to decline work that we reasonably consider unsafe, unsuitable for our methods, or outside our usual scope of services.

3. Booking Process

A booking is made when the Client contacts us with a request for Services and we confirm acceptance of that request. Bookings may be for a one-off visit or for a series of visits under a regular maintenance arrangement.

Before confirming a booking, we may request information about the Site, including size of the garden, access arrangements, type of vegetation and any known hazards. The Client must provide accurate information so that we can plan and price the work correctly.

For larger projects or where the work scope is not clear, we may carry out a Site visit to assess the garden before issuing a quotation. Any quotation provided following such a visit will be based on the conditions found at the time of inspection.

A booking is considered confirmed when we have provided a price or hourly rate and the Client has indicated acceptance by email, message or other written confirmation, or by allowing us to commence the Services at the agreed date and time.

We aim to attend the Site on the agreed date and within any agreed time window. However, all dates and times are approximate and may be subject to change due to factors such as adverse weather, traffic conditions or staff illness. In the event of a delay or the need to reschedule, we will inform the Client as soon as reasonably practicable.

4. Pricing and Quotations

Our prices may be based on an hourly rate, a fixed price for a specified job, or a regular maintenance fee agreed in advance. The pricing basis will be made clear to the Client before work begins.

Any quotation we provide is valid for a period stated in the quotation, or where no period is stated, for 30 days from the date of issue. After this period, prices may be revised to reflect changes in costs or circumstances.

Quotations are based on information given by the Client and on the state of the Site at the time of assessment. If, on arrival, we find that access is restricted, the garden is significantly different to that described, or additional work is required to achieve the agreed outcome, we may revise the price or agree a variation with the Client before proceeding.

Unless expressly stated otherwise, all prices are exclusive of waste disposal charges, plant and material costs, and any specialist equipment hire. Such additional costs will be clearly explained to the Client where applicable.

5. Payments and Invoicing

Payment terms will be set out in the quotation or booking confirmation. In the absence of specific terms, payment is due immediately upon completion of the Services for one-off jobs, and within 7 days of the date of invoice for regular or ongoing work.

We accept various forms of payment as notified to the Client at the time of booking or invoicing. The Client is responsible for ensuring that payment is made in full and on time, using the details and reference information supplied on the invoice.

We reserve the right to request a deposit or advance payment before commencing certain projects, particularly for large jobs or where we must purchase materials specifically for the Client. Any required deposit amount will be communicated prior to confirmation of the booking.

If the Client fails to make payment by the due date, we may charge interest on the overdue amount at a reasonable rate, accruing daily until payment is received in full. We may also suspend or cancel further Services until outstanding sums have been settled.

All Services remain our property in terms of intellectual effort until paid for in full. We may retain title to supplied materials, plants or fixtures to the extent permitted by law until payment is received.

6. Cancellations and Rescheduling

The Client may cancel or request to reschedule a booking by giving notice in advance. For one-off visits, at least 24 hours notice prior to the scheduled start time is normally required. For regular maintenance visits, we may require a longer notice period for permanent termination, which will be indicated in the maintenance agreement if applicable.

If the Client cancels with less than the required notice, we reserve the right to charge a cancellation fee, which may be up to the full estimated value of the booked visit, to cover our costs and loss of opportunity.

We may cancel or reschedule a booking where we are unable to attend due to circumstances beyond our reasonable control, such as severe weather conditions, staff illness, accidents, or other operational issues. In such cases we will endeavour to give the Client as much notice as possible and to arrange an alternative date and time.

We will not be liable for any direct or indirect loss arising from cancellation or rescheduling where we have acted reasonably and given appropriate notice in the circumstances.

7. Client Responsibilities

The Client is responsible for providing safe and reasonable access to the Site at the agreed times, including any keys, codes, or instructions required to gain entry. If we are unable to access the Site due to missing keys, locked gates or incorrect instructions, this may be treated as a late cancellation and charged accordingly.

The Client must ensure that any pets, children and other occupants are kept away from the immediate work area to maintain safety and allow us to carry out the Services efficiently.

The Client must inform us in advance of any known hazards at the Site such as unstable structures, hidden cables or pipes, uneven ground, ponds, or any materials that may pose a risk to our personnel or equipment.

If the Client requires us to use water, electricity or other utilities on Site, the Client agrees to provide access to these at no charge for the duration of the work, unless otherwise agreed.

Where planning permissions, neighbour consents or other authorisations are required for certain works, it is the Client’s responsibility to obtain such permissions prior to the commencement of Services.

8. Waste Handling and Environmental Regulations

Our gardening work can produce green waste such as grass cuttings, branches, leaves and plant material, as well as non-organic items such as old fixtures or packaging. We will agree with the Client in advance how such waste will be handled.

Where waste removal is included in the quotation, we will collect and dispose of the agreed waste in accordance with applicable waste management regulations. Separate charges may apply for waste removal, and these will be explained to the Client before work starts.

Where waste removal is not included, we may bag up green waste and leave it neatly at the Site for the Client to dispose of using their own garden waste bins or other lawful methods. The Client is responsible for ensuring that any waste left on Site is managed in compliance with local regulations.

We will not transport or dispose of hazardous waste or materials that we are not licensed to handle. If we encounter such materials, we will notify the Client, and it will be the Client’s responsibility to arrange appropriate specialist removal.

We aim to work in an environmentally responsible manner, including the appropriate handling of green waste and sensible use of chemicals. Where weed killers, pesticides or fertilisers are used, these will be applied in accordance with manufacturer instructions and relevant guidelines. The Client should ensure that children and pets are kept away from treated areas for any recommended period.

9. Health and Safety

We take health and safety seriously and will carry out our work using reasonable skill and care, following safe working practices. Our staff will use appropriate tools, protective equipment and methods suitable for the tasks being performed.

The Client must not interfere with our equipment or attempt to use our tools or machinery. Only our personnel are authorised to operate our equipment while Services are being provided.

If at any time we consider that the work cannot safely proceed due to site conditions, weather or Client actions, we may suspend or terminate the work. In such cases we will discuss alternative arrangements or revised scope where possible.

10. Liability and Limitations

We will exercise reasonable skill and care in providing the Services. If the Client is not satisfied with the standard of our work, they must inform us within a reasonable period after completion so we have an opportunity to inspect and, where appropriate, rectify the issue.

Our liability for any loss or damage arising from the provision of Services is limited to the amount paid or payable by the Client for the specific job during which the loss or damage occurred, except where such limitation is prohibited by law.

We are not liable for any pre-existing defects, weaknesses or conditions at the Site, including in soil, plants, lawns, structures, fencing, paving or utilities, that are not caused by our negligence. We are also not liable for damage arising from instructions supplied by the Client or from the Client’s failure to follow our advice.

We cannot guarantee the survival or performance of plants, turf or seeds after installation, as this depends on numerous factors outside our control, including weather, soil conditions, pests and diseases, and the Client’s ongoing care and maintenance. Any guidance we provide on aftercare is general in nature and does not constitute a guarantee.

We will not be liable for indirect or consequential loss, such as loss of enjoyment, loss of profits, loss of use of the garden, or any similar claims, whether arising in contract, tort or otherwise, to the fullest extent permitted by law.

11. Insurance

We maintain insurance appropriate for the nature of our business to cover certain risks associated with providing gardening services. Details of cover can be provided upon reasonable request.

The Client is advised to maintain their own buildings and contents insurance and any other appropriate policies for the Site, including cover for fences, outbuildings, ornaments and garden features.

12. Materials, Plants and Equipment

Where we supply plants, materials or products as part of the Services, we will select them with reasonable care and skill and, where possible, in accordance with the Client’s preferences. However, natural variations in colour, size and growth are to be expected, and exact matches cannot be guaranteed.

Any delivery dates for plants or materials are estimates only and may be subject to supplier availability and seasonal factors. We will update the Client if there are significant changes to expected timescales.

All tools and equipment supplied by us remain our property. The Client must not use or remove such items from the Site without our express consent.

13. Complaints and Dispute Resolution

If the Client has any concern or complaint about our Services, they should raise this with us as soon as possible, providing details of the issue and allowing us reasonable access to inspect and, where appropriate, address the matter.

We will aim to respond promptly and work with the Client to find a fair and practical solution. This may include rectification work, a partial refund or other remedy, depending on the circumstances and our assessment of the complaint.

Nothing in this section affects the Client’s statutory rights under applicable consumer protection laws where such laws apply.

14. Data Protection and Privacy

In the course of providing Services, we may collect and store Client information such as names, addresses, and service details. We will use this information only for administering bookings, providing Services, issuing invoices and handling queries.

We will take reasonable steps to keep Client information secure and will not sell such information to third parties. We may share information only where necessary for service provision, legal compliance or the management of our business.

15. Amendments to these Terms

We may update or amend these Terms and Conditions from time to time to reflect changes in law, our business practices or the Services we offer. The latest version will apply to all new bookings made after the date of the update.

Where a change to the Terms materially affects ongoing regular service arrangements, we will notify affected Clients and provide the revised terms prior to their application.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes or claims arising from or related to these Terms and Conditions or the provision of the Services.

17. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be deemed severed from the remaining provisions, which will continue to be valid and enforceable to the fullest extent permitted by law.

18. Entire Agreement

These Terms and Conditions, together with any written quotation or booking confirmation issued by us, constitute the entire agreement between the Client and Gardeners Beckenham in relation to the Services. No other statements, promises or representations, whether oral or written, shall have effect unless expressly incorporated into the Agreement.

By making a booking or allowing work to commence, the Client confirms that they have read, understood and agree to these Terms and Conditions.